What method of payments do you accept?
We accept Visa, Mastercard, and Paypal.

How long does it take to ship?
We attempt to complete all orders within 1 business day (excluding Jewish High Holidays). After that, timing depends on shipper. If you need an item ASAP, we can ship using a carriers premium rates.

Are any of your products gluten/nut/peanut free?
All bulk items are NOT free of allergens unless otherwise speicifed. All packaged items are listed with allergen information. We are attempting to compile allergen information for some bulk items, but it is a great undertaking.

Why are shipping costs/taxes not automatically calculated at checkout, like Amazon?
We are working at adding automatic shipping calculation to our orders, but decided to launch without this feature to speed up the process of bringing Kosher Direct to market.

Why do you not carry any cheeses/meats/salads/vegetables/prepared foods?
Since our orders ship through third parties, we cannot guarantee the integrity of perishables over a 2-6 day journey.

Do you have a retail location?
Kosher Direct is closely linked with several Toronto-area kosher retailers, however, it is operated as a separate entity, and has no retail location.

I am a retailer/caterer/synagogue/basket-maker and would like to inquire about wholesale opportunities. Are discounts offered for bulk orders?
Kosher Direct can put you in contact with wholesalers of our products. If you are interested in buying by the case, go to the contact form and choose wholesale inquiry. Please include the name of your organization and contact information.

I sell a product/am looking for a product that you do not carry. How can I get Kosher Direct to carry it?
Use the contact form and select 'Product Inquiry'. We will attempt to respond as soon as possible